Modrus Teams

Modrus is four interconnected teams

This structure mirrors the way we work with our customers to Discover, Implement, Support and Grow the solutions they need

theteam-1

DiscoverOur solutions specialists work with you to understand the business outcomes you need and whether Modrus is the right partner for you. What Modrus does isn’t right for everyone. It makes sense to work out if the fit is right up-front.

theteam-2

ImplementProject managers and implementation engineers step in to plan, schedule and manage the delivery phase. In 9/10 cases we start with a full audit – which helps both of us to clarify expectations and manage and reduce the risks.

theteam-3

SupportOnce your services have been implemented, our service desk takes over, supporting you and your users 24×7 with the UK team covering 8.00am to 8.00pm GMT and the New Zealand Team the mirror 12 hour period.

theteam-4

GrowYour Account Manager sets up proactive account reviews to look with you at current service performance and how else Modrus resources could be applied to help you develop the value of IT in supporting your business goals.

Leadership Team

Our Senior Team supports the business by setting direction, recruiting, coaching and mentoring the right team colleagues and continually reviewing and optimising systems and process so that we can meet our clients needs ever more effectively and profitably.

Edward Armitage
Edward Armitage – Managing Director
Always up for ploughing a different path Ed went to University in East Anglia – and then accidentally came to Bournemouth. With a few years of sun, sea, SANs and Servers under his belt, he started Modrus; setting out to create the “IT team you’d love to have in your own business, but probably couldn’t afford”. Back in 2004 there was no Cloud, but the Modrus team started delivering IT as a remotely hosted outsourced service anyway. While the technology was catching up, he got on with leading the expansion of Modrus into a team of 45 delivering outsourced managed services to more than 140 customers located in 16 countries.

 

Jeremy Hamilton
Jeremy Hamilton – Commercial
When Jeremy sold his management development business in 2013 Modrus lost a customer and gained a colleague. The jury is still out as to whether the revenue or the colleague was the better end of the deal. At Modrus Jeremy looks after Sales, Marketing and Strategy working with a team of New Business Specialists and Account Managers to define, target and land new revenue and keep current customers maximising the value of their Modrus partnership. A Cranfield MBA graduate, he is bizarrely obsessed with reporting and likes nothing better than delving into a good dashboard especially if it can be displayed on the office wall.

 

Mike Porter
Mike Porter – Onboarding
Mike is the Modrus process guru, entirely responsible for achieving and maintaining ISO27001:2013 which mysteriously he really enjoys. We haven’t asked… He leads the onboarding function: engineers and project managers who get the incoming projects defined and solutions configured, tested and released. He joined Modrus as employee #5 in 2005 and all the systems and processes that keep Modrus running are entirely his own fault. Known to enjoy the occasional glass of red wine, it didn’t take much for his team to persuade him that project kick-off meetings work a lot better when they involve food, drink or preferably both.

 

Aaron Moore
Aaron Moore – Operations
Aaron joined Modrus in 2006 as employee # 7 with no job description – something he has been trying to figure out ever since, even though he now leads a team of 24 located in 3 different places responsible for 24×7 operational support of over 2,500 end users. Structure, focus and running the machine are Aaron’s bag. He loves telling things like they are and enjoys the open collaborative ethos at Modrus. Always one for a competition, he’s rounded up startled service desk engineers to take part in Tough Mudder more than once – although secretly is equally happy lying on the beach.

 

Alison Small
Alison Small – Finance
Ali arrived at Modrus in 2010, leaping out of the world of manufacturing rolling mills. When Siemens moved the finance team to Sheffield the beach – and Modrus – won. Ali heads up the numbers department and loves nothing better than a successful trial balance which she says is almost as exciting as seeing Southampton win at home, though not quite; given she has been a season ticket holder at St Mary’s Woman and Girl. Her claim to fame is taming Dynamics NAV which she has implemented across the business and her bête noir is stock – woe behold any engineer found not toeing the Small line on that one.

What do our clients think?


  • Mark Fone

    "f1 recruitment LLP specialises in finding professional staff for the in-house communications and marketing teams of visionary companies and the most edgy and creative marketing, advertising, public relations and events consultancies that service them."

    Mark Fone • Managing Director

  • Andrew Waples

    "We made a conscious decision to search for partners capable of supplying an integrated networking and telephony solution so we could avoid the 'teflon challenge' of problems being passed from one supplier to another. Modrus took the time to understand our requirements, tailored an effective solution to meet them and early on were especially helpful in assisting with the development of a logical IT strategy that focused on supporting learning."

    Andrew Waples • Head of Technical Services

  • Colin Webster

    "We knew that we wanted to use Microdec's Profile CRM at the core of our business and we recognised that we faced a choice between running our own systems or selecting an external IT provider. Employing your own IT staff and procuring your own hardware and systems immediately builds cost and risk into the process. Because of this and a desire to keep our IT flexible, meant outsourcing our IT was a straightforward decision."

    Colin Webster • Chief Financial Officer

  • Andy Huntley

    "We made a conscious decision not to employ an internal IT team and to outsource this role plus the provision and management of our hosted applications, Internet connectivity and VoIP to Modrus. In one guise or another, we have dealt with them for over 10 years and in that time they have repeatedly proven their expertise in these areas."

    Andy Huntley • Production Director

  • Alison Dean

    "With split locations between the UK and Channel Islands, we needed a supplier able to deliver and support remotely, over extended hours. We want to focus on generating superior returns for our clients, not on IT - and working with Modrus allows us to do just that."

    Alison Dean • Financial Director

  • Chris Croft

    "We are definitely not an IT company, however IT is crucial to the operation of our business. We annually organise and deliver around 260 days of professional training and from this our candidates generate approximately 2000 assignments, all of which need to be collated, assessed and moderated."

    Chris Croft • Managing Director

  • Darren Mills

    "We have a small team of 7 people handling first and second line support for 1000 users in our offices around the world. As you can imagine, this is a huge task and we rely heavily on suppliers like Modrus for problem solving and advice, when we are unable to resolve issues internally."

    Darren Mills • IT Manager

  • Andrew Anderson

    "InSTREAM is delivered as a service and so Celaton needed a robust, secure, scalable and flexible hosting solution to support its customers. It also needed an infrastructure partner that understood its needs and could respond quickly to changes as required. Modrus ticked all of the boxes so the decision to work with them was an obvious one."

    Andrew Anderson • Chief Executive Officer

  • Tim Piper

    "With our old phone system we probably lost 10 calls a day, We were concerned that we were failing to meet customers' expectations with regards to the service we provide. Now we can see at a glance which teams are getting more calls than others. If we see one taking 20 per cent more calls than the rest, we know we need to allocate more resources to that team."

    Tim Piper • Director of Finance