Case Studies

Celaton

Celaton inSTREAMâ„¢ automates all the inbound information streams that flow into and through organisations every day. Unique to inSTREAM is its ability to learn, which transforms the way that customer correspondence, financial, HR, legal and insurance documents (received by post, paper, email, fax, mobile and electronic data streams) are processed and delivers ‘Guaranteed Perfect Input’ into line of business systems.

About this client

  • Website : www.celaton.com
  • Modrus Server Hosting
  • Modrus Hosted Backup (E-Vault)

Andrew Anderson, Celaton CEO stated, “InSTREAM is delivered as a service and so Celaton needed a robust, secure, scalable and flexible hosting solution to support its customers. It also needed an infrastructure partner that understood its needs and could respond quickly to changes as required. Modrus ticked all of the boxes so the decision to work with them was an obvious one.”

Modrus provides Celaton with a fully managed, 3-tiered architecture comprising a mixture of physical and virtual, web, application and database servers plus associated data storage, with Modrus being responsible for the provision and routine maintenance of the hardware, operating system and database applications.

Modrus’ Senior Account Manager, Innes Gerrard comments “Celaton selected our managed hosting service because it provides them with the complete peace of mind which comes from an end-to-end solution. We run proactive monitoring 24×7, checking connectivity, disk space, event logs and patch management, plus we take daily off-site snapshot backups in order to provide disaster recovery provision. In addition, we offer inclusive multi-megabit Internet connectivity, firewalling and VLAN switching with SSL secured remote access, meaning that our solution is not only technically robust, but is also extremely cost effective in comparison to other providers.”

Regarding Celaton’s relationship with Modrus, Andrew Anderson comments, “We have found the process of working with Modrus a dynamic one. We feel that Modrus is really part of Celaton’s extended team. Whenever we have had technical requirements relating to configuration or integration, the account management and support team are a call away to get things resolved quickly and efficiently.”

Building upon this successful partnership, Celaton and Modrus are currently in discussions to expand the inSTREAM hosting platform in order to accommodate its growing client base. Modrus’ Innes Gerrard states “We are delighted that Celaton has the confidence to extend our existing agreement to include additional servers and storage. The scalability of the Modrus managed hosting solution makes this a seamless task, which provides Celaton with the flexibility they require as their business requirements change.”

Andrew Anderson concludes by saying, “Moving forward, the key to our success is offering customers a securely hosted managed service that improves their business efficiency. Modrus is our technology platform provider that ensures this can happen and we look forward to seeing our partnership grow and strengthen in the future.”

Download case study PDF

What do our clients think?


  • Colin Webster

    "We knew that we wanted to use Microdec's Profile CRM at the core of our business and we recognised that we faced a choice between running our own systems or selecting an external IT provider. Employing your own IT staff and procuring your own hardware and systems immediately builds cost and risk into the process. Because of this and a desire to keep our IT flexible, meant outsourcing our IT was a straightforward decision."

    Colin Webster • Chief Financial Officer

  • Andrew Waples

    "We made a conscious decision to search for partners capable of supplying an integrated networking and telephony solution so we could avoid the 'teflon challenge' of problems being passed from one supplier to another. Modrus took the time to understand our requirements, tailored an effective solution to meet them and early on were especially helpful in assisting with the development of a logical IT strategy that focused on supporting learning."

    Andrew Waples • Head of Technical Services

  • Darren Mills

    "We have a small team of 7 people handling first and second line support for 1000 users in our offices around the world. As you can imagine, this is a huge task and we rely heavily on suppliers like Modrus for problem solving and advice, when we are unable to resolve issues internally."

    Darren Mills • IT Manager

  • Andrew Anderson

    "InSTREAM is delivered as a service and so Celaton needed a robust, secure, scalable and flexible hosting solution to support its customers. It also needed an infrastructure partner that understood its needs and could respond quickly to changes as required. Modrus ticked all of the boxes so the decision to work with them was an obvious one."

    Andrew Anderson • Chief Executive Officer

  • Tim Piper

    "With our old phone system we probably lost 10 calls a day, We were concerned that we were failing to meet customers' expectations with regards to the service we provide. Now we can see at a glance which teams are getting more calls than others. If we see one taking 20 per cent more calls than the rest, we know we need to allocate more resources to that team."

    Tim Piper • Director of Finance

  • Alison Dean

    "With split locations between the UK and Channel Islands, we needed a supplier able to deliver and support remotely, over extended hours. We want to focus on generating superior returns for our clients, not on IT - and working with Modrus allows us to do just that."

    Alison Dean • Financial Director

  • Mark Fone

    "f1 recruitment LLP specialises in finding professional staff for the in-house communications and marketing teams of visionary companies and the most edgy and creative marketing, advertising, public relations and events consultancies that service them."

    Mark Fone • Managing Director

  • Andy Huntley

    "We made a conscious decision not to employ an internal IT team and to outsource this role plus the provision and management of our hosted applications, Internet connectivity and VoIP to Modrus. In one guise or another, we have dealt with them for over 10 years and in that time they have repeatedly proven their expertise in these areas."

    Andy Huntley • Production Director

  • Chris Croft

    "We are definitely not an IT company, however IT is crucial to the operation of our business. We annually organise and deliver around 260 days of professional training and from this our candidates generate approximately 2000 assignments, all of which need to be collated, assessed and moderated."

    Chris Croft • Managing Director