Case Studies

BRUIN Financial

BRUIN Financial is an independent financial recruitment consultancy based in London and Singapore. Founded in 2010, BRUIN has grown rapidly to 50 employees split between these two locations, with plans to open further offices in 2012.

About this client

  • Website : www.bruinfinancial.com
  • Installation : New
  • Locations : London & Singapore
  • Modrus Virtual Office
  • Modrus Internet Connectivity

The BRUIN management team had previously worked together in larger organisations and had been involved in several IT integration projects following company mergers, however on this occasion the business starting from scratch. Chief Financial Officer, Colin Webster explains “We knew that we wanted to use Microdec’s Profile CRM at the core of our business and we recognised that we faced a choice between running our own systems or selecting an external IT provider. Employing your own IT staff and procuring your own hardware and systems immediately builds cost and risk into the process. Because of this and a desire to keep our IT flexible, meant outsourcing our IT was a straightforward decision.”

After an initial period with another supplier more suitable for the company’s very early stage of growth, BRUIN selected Modrus as its IT outsourcing partner. Modrus has supplied BRUIN with Modrus Virtual Office (MVO), which provides users with a fully hosted desktop featuring Microdec Profile CRM and the Microsoft Office 2010 suite of applications. In addition, Modrus provides first line telephone support for all users plus desktop computer hardware and Internet Connectivity (Modrus Connect Office) to the London office.

Innes Gerrard, Modrus’ Senior Account Manager commented, “There is a good fit between our two companies as Modrus has long-standing experience of hosting Microdec applications. This was key in BRUIN’s decision to select us, as it meant that we already understood the application they rely upon. By selecting MVO, BRUIN is able to focus on revenue generating activities, safe in the knowledge that their technology needs are understood and delivered to a level that could not be achieved cost effectively with in-house skills.”

Colin Webster backed this up by commenting, “Modrus provides 24×5 support to accommodate our London and Singapore offices meaning there is always someone available at the end of the phone. Their helpdesk consists of some very technically aware individuals who care about our account – I can’t really fault their service or the robustness of their underlying infrastructure.”

Looking to the future, Colin Webster explains “We are shortly moving office in London, to a floor with double the footprint which will give us the capacity to grow for the next 3 years. Modrus is involved in building a new comms room for us and supplying the necessary switches. Ideally, I’d also like our telephony and IT to come from the same provider, so I’m also in discussions regarding a Modrus VoIP (Voice over IP) telephone system which will give us improved flexibility with call routing and increased functionality, allowing us to integrate our CRM and telephony systems.”

Colin Webster concludes by saying, “I would recommend Modrus to companies that require a fully outsourced IT service and am actively doing so. We would like to see Modrus grow from strength-to-strength in order that they can continue to support us as we grow into new territories.”

What do our clients think?


  • Mark Fone

    "f1 recruitment LLP specialises in finding professional staff for the in-house communications and marketing teams of visionary companies and the most edgy and creative marketing, advertising, public relations and events consultancies that service them."

    Mark Fone • Managing Director

  • Tim Piper

    "With our old phone system we probably lost 10 calls a day, We were concerned that we were failing to meet customers' expectations with regards to the service we provide. Now we can see at a glance which teams are getting more calls than others. If we see one taking 20 per cent more calls than the rest, we know we need to allocate more resources to that team."

    Tim Piper • Director of Finance

  • Andrew Waples

    "We made a conscious decision to search for partners capable of supplying an integrated networking and telephony solution so we could avoid the 'teflon challenge' of problems being passed from one supplier to another. Modrus took the time to understand our requirements, tailored an effective solution to meet them and early on were especially helpful in assisting with the development of a logical IT strategy that focused on supporting learning."

    Andrew Waples • Head of Technical Services

  • Chris Croft

    "We are definitely not an IT company, however IT is crucial to the operation of our business. We annually organise and deliver around 260 days of professional training and from this our candidates generate approximately 2000 assignments, all of which need to be collated, assessed and moderated."

    Chris Croft • Managing Director

  • Alison Dean

    "With split locations between the UK and Channel Islands, we needed a supplier able to deliver and support remotely, over extended hours. We want to focus on generating superior returns for our clients, not on IT - and working with Modrus allows us to do just that."

    Alison Dean • Financial Director

  • Colin Webster

    "We knew that we wanted to use Microdec's Profile CRM at the core of our business and we recognised that we faced a choice between running our own systems or selecting an external IT provider. Employing your own IT staff and procuring your own hardware and systems immediately builds cost and risk into the process. Because of this and a desire to keep our IT flexible, meant outsourcing our IT was a straightforward decision."

    Colin Webster • Chief Financial Officer

  • Darren Mills

    "We have a small team of 7 people handling first and second line support for 1000 users in our offices around the world. As you can imagine, this is a huge task and we rely heavily on suppliers like Modrus for problem solving and advice, when we are unable to resolve issues internally."

    Darren Mills • IT Manager

  • Andy Huntley

    "We made a conscious decision not to employ an internal IT team and to outsource this role plus the provision and management of our hosted applications, Internet connectivity and VoIP to Modrus. In one guise or another, we have dealt with them for over 10 years and in that time they have repeatedly proven their expertise in these areas."

    Andy Huntley • Production Director

  • Andrew Anderson

    "InSTREAM is delivered as a service and so Celaton needed a robust, secure, scalable and flexible hosting solution to support its customers. It also needed an infrastructure partner that understood its needs and could respond quickly to changes as required. Modrus ticked all of the boxes so the decision to work with them was an obvious one."

    Andrew Anderson • Chief Executive Officer