The Modrus Promise

On-premises and cloud, we deliver the hardware, software, management and support you need to achieve your business outcomes 24×7..

You pay a, predictable, scalable, fixed price per user per month.

If we don’t deliver, you don’t pay.


What's your business challenge?

We typically work with SMEs between 50 and 250 employees.
Around 80% of our customers are in one of five key vertical sectors:



Property Services

"reliable IT is absolutely fundamental if you want your fee earners to deliver"


Professional Services

"the more time we spend doing everything by email, the less money we can make"


Recruitment

"we have 10 mins between the customer posting the job and us getting the deal"


Media Agencies

"finishing pitches often runs into the small hours - that’s just the way our world is"


Private Education

"if our network goes down, teaching for 800 kids grinds to a halt, we simply can't run that risk"

What are you Looking for?

We work with both IT professionals and business leaders – who usually have different needs and different perspectives. From feedback, we’ve assembled and answered typical concerns.



IT Professionals

we work with are typically looking for:

Proven specialist expertise you can rely on to complement your team’s existing skills.

Sensible pricing that makes it easy to compare solutions.

Swift response so you can get help as soon as you need it.

 
 
 



"the Modrus team has just finished installing Lync for us – an efficient project done cost effectively with minimum fuss delivered on time and effectively handed over"


Modrus by the Numbers


387

The number of physical locations we support

1.24

Petabytes of stored data we look after


1009

The number of servers we currently manage

16

The number of countries we support users in


6

The number of time zones we work in

0

The number of unplanned extra charges





What do we do?

We are a Microsoft Gold Partner with three centres of expertise. You can either buy Services On Top – individual services to complement what you already do in house, or Services On Tap, where design, installation, hardware, software and support is all bundled into a fixed price per user per month.

 

Networks & Voice

Networks & Voice

As a registered ISP we deliver all grades of Internet connectivity, MPLS, WAN, LAN, Wireless, Switches, Routers, Firewalls and Telephony with HP, SonicWALL, Meraki and Clavister

Servers & Hosting

Servers & Hosting

Through our two tier III data centres we deliver on- premises and cloud hosting, DR and Backup using Hyper V, VMWare & Veeam typically on Dell platforms.

Real & Virtual PCs

Real & Virtual PCs

We provide and manage physical PCs, Laptops and Tablets and accessories as well as virtual desktops with or without Thin Clients.

How do we work?

We work as four interconnected teams - a structure which mirrors the way we work with our customers.

  • 1. Discover

    Solutions Team

    "helps you define the business outcomes you want, so we can design and cost the right solution. It’s all about fit, and trust - what Modrus does isn't right for everyone, and if the fit isn’t right, it makes sense to reach that conclusion earlier rather than later."

  • 2. Implement

    Project Team

    "once the solution is agreed, we plan, schedule and manage the implementation. Things like total system refreshes can get pretty complex, so we usually start with a full technical audit, a PID and a RAID which help us to set clear expectations and manage and reduce risks."

  • 3. Support

    Service Desk

    "the ball passes to us once the delivery phase is complete. Each customer has a virtual team of engineers supporting their users 24x7. Our UK team covers 8.00am to 8.00pm GMT and the New Zealand Team the reverse. We also do proactive floor-walking to check everything is OK."

  • 4. Grow

    Account Manager

    "we have our own named accounts, and regular client meetings and calls to proactively check our service delivery is up to scratch. We’re also looking for other ways It could add value and support business growth. For us to be successful, we need our customers to be successful."

What do our clients think?


  • Tim Piper

    "With our old phone system we probably lost 10 calls a day, We were concerned that we were failing to meet customers' expectations with regards to the service we provide. Now we can see at a glance which teams are getting more calls than others. If we see one taking 20 per cent more calls than the rest, we know we need to allocate more resources to that team."

    Tim Piper • Director of Finance

  • Darren Mills

    "We have a small team of 7 people handling first and second line support for 1000 users in our offices around the world. As you can imagine, this is a huge task and we rely heavily on suppliers like Modrus for problem solving and advice, when we are unable to resolve issues internally."

    Darren Mills • IT Manager

  • Andy Huntley

    "We made a conscious decision not to employ an internal IT team and to outsource this role plus the provision and management of our hosted applications, Internet connectivity and VoIP to Modrus. In one guise or another, we have dealt with them for over 10 years and in that time they have repeatedly proven their expertise in these areas."

    Andy Huntley • Production Director

  • Colin Webster

    "We knew that we wanted to use Microdec's Profile CRM at the core of our business and we recognised that we faced a choice between running our own systems or selecting an external IT provider. Employing your own IT staff and procuring your own hardware and systems immediately builds cost and risk into the process. Because of this and a desire to keep our IT flexible, meant outsourcing our IT was a straightforward decision."

    Colin Webster • Chief Financial Officer

  • Chris Croft

    "We are definitely not an IT company, however IT is crucial to the operation of our business. We annually organise and deliver around 260 days of professional training and from this our candidates generate approximately 2000 assignments, all of which need to be collated, assessed and moderated."

    Chris Croft • Managing Director

  • Andrew Anderson

    "InSTREAM is delivered as a service and so Celaton needed a robust, secure, scalable and flexible hosting solution to support its customers. It also needed an infrastructure partner that understood its needs and could respond quickly to changes as required. Modrus ticked all of the boxes so the decision to work with them was an obvious one."

    Andrew Anderson • Chief Executive Officer

  • Mark Fone

    "f1 recruitment LLP specialises in finding professional staff for the in-house communications and marketing teams of visionary companies and the most edgy and creative marketing, advertising, public relations and events consultancies that service them."

    Mark Fone • Managing Director

  • Andrew Waples

    "We made a conscious decision to search for partners capable of supplying an integrated networking and telephony solution so we could avoid the 'teflon challenge' of problems being passed from one supplier to another. Modrus took the time to understand our requirements, tailored an effective solution to meet them and early on were especially helpful in assisting with the development of a logical IT strategy that focused on supporting learning."

    Andrew Waples • Head of Technical Services

  • Alison Dean

    "With split locations between the UK and Channel Islands, we needed a supplier able to deliver and support remotely, over extended hours. We want to focus on generating superior returns for our clients, not on IT - and working with Modrus allows us to do just that."

    Alison Dean • Financial Director